FAQ

FREQUENTLY ASKED QUESTIONS

AM I ONE OF THE FIRST 3,000 PEOPLE TO REGISTER FOR THE 5K OR 10K AND RECEIVE A FREE VOUCHER GOOD FOR A RESERVE LEVEL GAME TICKET? AND WHEN DO I GET THAT VOUCHER AND HOW?

TICKET VOUCHERS ARE SOLD OUT! If you are unsure whether or not you were one of the 3,000 registered  participants, please contact us for more information.

During registration you should have seen a question asking you if you wanted to receive a free Dodger game ticket. As long as you chose YES, you will receive an EMAIL with a voucher code to redeem online for your game tickets. The voucher code will come via email to each registrant at the middle of the following month from when registrant signed up for the race.

Once we reach 3,000 registered runners who claimed their voucher code, we will remove the question from registration and will make note on the website that vouchers are Sold Out. If you registered multiple people with the same email address, we will send one email that will contain multiple voucher codes, one for each person who signed up with that email address. Do note that vouchers only go to people who register for the 5K and 10K, NOT the Kids Fun Run. Please make sure to check your junk folder and spam folder as last year this email ended up there often.

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WHEN IS THE REGISTRATION DEADLINE?

Registration for the 2019 Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health, will close on Friday, September 27, 2019 or if the maximum combined field of participants has been reached. Late registration will be available at Packet Pick-Up and on Race Day ONLY if the run has not already sold out.

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HOW DO I CONFIRM MY REGISTRATION?

All online registrations will be confirmed via email. To verify registration, please check the Confirmentry link.

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WHAT TIME DO THE RACES START?

7:00 AM – 5K Start

8:30 AM – 10K Start

9:00 AM – Kids Fun Run Start

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WHERE CAN I GET MY RESULTS FOR THE BIOFREEZE LOS ANGELES DODGERS FOUNDATION RUN PRESENTED BY UCLA HEALTH?

Results will be posted on the Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health website within 24 hours after the event. Tablets will be available in the Results Tent located in the Expo area where you can look up your final time immediately after the run.

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WHERE ARE THE AID STATIONS?

There will be one Aid Station with water on the 5K race course, three Aid Stations with water on the 10K race course and one Aid Station at the finish line.

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WHEN DOES THE RUN OFFICIALLY END?

All Run events will close at 11:00 AM. This includes the cool-down lap around the warning track.

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WILL GEAR CHECK BE PROVIDED?

Gear check will NOT be provided for this run. Free parking will be available at Dodger Stadium, so we ask that you leave any personal items and articles of warm-up clothing in your vehicle.

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I AM INJURED AND CAN NO LONGER PARTICIPATE THIS YEAR! CAN I DEFER UNTIL NEXT YEAR?

YES. Up until September 14, 2019 you may request to defer your registration until 2020 with a doctor’s note to prove medical need. You must provide a copy of your doctors note to our Customer Service team prior to September 14, 2019. A deferral under any other circumstance will NOT be accepted.

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CAN SOMEONE ELSE PICK UP MY PACKET FOR ME?

NO. All participants are required to pick up their own packet during scheduled Packet Pick-Up hours. Individuals will NOT be able to pick up packets on behalf of others. This includes friends and family members. Only parents may pick up packets for their children under the age of 18. There will be no exceptions made to these rules. Please plan accordingly.

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MY FRIEND/FAMILY MEMBER IS INJURED AND CAN NO LONGER PARTICIPATE! CAN I TAKE HIS/HER PLACE?

NO. Each participant must have his/her own registration to participate in the run. In the event of an emergency, race officials must have emergency contact information on hand, therefore you are NOT allowed to participate using someone else’s registration. There are NO exceptions to this policy.

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CAN I GET A REFUND?

The Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health, like many other large races, has a long standing policy that does NOT provide any refunds.  We apologize for any inconvenience.

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CAN I TRANSFER MY PAID REGISTRATION TO ANOTHER PERSON?

NO. All race entries for the Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health are non-transferable under any and all circumstances. We apologize for any inconvenience.

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CAN I SWITCH FROM THE 5K TO THE 10K OR MY CHILD FROM THE KIDS FUN RUN TO THE 5K OR VICE VERSA?

YES. You can switch your race distance until the deadline of September 23, 2019. If you are switching from the Kids Fun Run to the 5K or 10K, the 5K to the 10K or from the 5k/10k to the Virtual Run, you will be responsible for paying the difference in fees as well as a $2.00 transfer fee. If you switch from the 5K or 10K to the Kids Fun Run or the 10K to the 5K you will not be refunded the difference. Once the deadline has passed, you will need to switch your race distance in person at the Solutions Booth during scheduled Packet Pick-up hours. To make the switch, CLICK HERE

NOTE: If the race is Sold Out, a change may not be accommodated.

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WHAT TYPE OF SHIRT WILL I RECEIVE IN MY REGISTRATION PACKET? IS IT GENDER-SPECIFIC?

The Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health will make every effort to provide a run shirt in the size runners request when registering. Please understand that we order the shirts months in advance and we estimate the sizes we will need on race weekend based on the prior year’s registration. Please note these are unisex sizes. These shirts are for participants only and will not be sold to the general public. If you would like to exchange t-shirt sizes, you can try to do so if there are extra shirts on race morning.

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IS THE 5K & 10K COURSE CERTIFIED?

NO, the course is not USATF certified.

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WILL PARTICIPANTS RECEIVE A FINISHER MEDAL?

YES. All registered participants will receive a finisher medal upon crossing the finish line. If you do not participate in the race for any reason, your medal WILL NOT be mailed to you.

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WHAT AWARDS WILL BE GIVEN OUT?

Awards will be awarded to Top 3 Overall Male and Female Finishers in the 5K Run and 10K Run of the Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health and 3 deep in the following divisions for Males and Females of both races: 13 & under, 14 -18, 19-29, 30-39, 40-49, 50-59, 60-69, 70-75, 76 & above.  Winners will be based on chip times. Winners must be present at the finish line to receive their prize. Awards not claimed at the finish line will not be mailed. 5K Award Ceremony will be at 7:45 a.m. at the start line area. 10K Award ceremony will be at 9:30 a.m. at the start line area.

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IS THERE AN AGE MINIMUM OR MAXIMUM TO PARTICIPATE?

The Biofreeze Los Angeles Dodgers Foundation Run Presented by UCLA Health is open to adults and children of all ages. The Kids Fun Run is open to youngsters 12 and under.

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ARE THERE RESTROOM FACILITIES AT THE RACE LOCATION?

YES. The restrooms in the Left and Right Pavilion will be open. We will also have portable restrooms located in the expo area in Lot G. There will also be portable restrooms out on the 10K course as well.

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WHAT ARE THE DETAILS OF THE KIDS FUN RUN?

The Kids Fun Run will start at 9:00 AM at the same start line as the 5K & 10K Run. The Kids Fun Run distance is approx. 1/8 of a mile. See Course Map for more details.

Kids must be 12 years of age or younger to participate. If the child is very young, a parent may accompany them on the run. Parents will need to sign their own waiver at packet pick up if doing so. We ask for parents and their children to start in the back of the group so the older kids running solo can start in the front.